01 Definitions & Scope

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "You") and GHLKING ("Company," "We," "Us"). By purchasing or using our Services, you agree to be bound by these Terms.

1.1 "Services" refers to:

• (a) Website Design & Development Services offered via ghlking.com

• (b) Dedicated GoHighLevel Virtual Assistant Services offered via va.ghlking.com

1.2 Key Definitions

• "Deliverables" — All work product created by us, including website designs, funnel builds, workflow configurations, automation setups, CRM configurations, and related digital assets.

• "Subscription Period" — The monthly billing cycle for ongoing services.

• "Trial Period" — The 7-day evaluation period offered for VA services.

02 Service Descriptions

Website Design Services ghlking.com

• Starter Partner Plan: 3 static websites/month, 3-5 business days/site

• Growth Partner Plan: Up to 10 websites/month, 48-72 hours/site

• Custom Studio Plan: Tailored scope and pricing

• All plans include mobile-responsive design, GHL compatibility, white-label delivery, and client-ready handoff

• Turnaround times begin only after complete information is received from Client

VA Services va.ghlking.com

• Dedicated GoHighLevel specialist support

• Up to 20 hours of dedicated monthly support

• Services include funnel builds, workflow setup, CRM configuration, calendar setup, email/SMS campaigns, snapshot management, and integrations

• White-label execution behind Client's brand

• 7-Day Free Trial available for new clients

03 Payment Terms

• All fees are billed in advance of the Subscription Period unless otherwise agreed in writing.

• Accepted Payment Methods: Credit/Debit Cards (via Stripe), PayPal, and Payoneer.

• All fees are non-refundable except as explicitly stated in Section 6 (Refund Policy).

3.1 Failed Payments

If payment fails, we reserve the right to:

1. Suspend Services immediately

2. Charge late fees of $25 per week

3. Report delinquent accounts to collections

4. Withhold Deliverables until payment is received in full

3.2 Price Changes

We may adjust pricing with 30 days' written notice. Continued use after price changes constitutes acceptance of the new rates.

04 Client Responsibilities

The Client agrees to provide the following within 48 hours of purchase:

• Complete project briefs and requirements

• Brand assets, logos, content, and access credentials

• Timely feedback on deliverables (within 48 hours of submission)

• Accurate and complete information for all projects

Delays caused by Client's failure to provide required materials will NOT extend deadlines or entitle Client to refunds.

For VA Services, Client must provide secure, limited-access credentials to GoHighLevel accounts. Client remains fully responsible for their own account security.

05 Intellectual Property & Deliverables

• Upon full payment, Client receives a non-exclusive, perpetual license to use all Deliverables for their business purposes.

• We retain the right to use Deliverables in our portfolio unless Client requests an NDA in writing.

• We may reuse general frameworks, templates, and methodologies across projects.

• Client may NOT resell, redistribute, or claim ownership of our proprietary frameworks, templates, or methodologies.

• Source files (Figma, design files) are delivered only for Custom Studio Plans unless otherwise specified.

06 Refund & Cancellation Policy Critical

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. By purchasing our Services, you acknowledge that digital services are immediately consumed upon commencement,

and that time, expertise, and creative effort cannot be returned.

6.1 Website Design Services — Specific Refund Terms

A. Work Commenced, Client Changes Mind

If Client pays and we begin work (design phase initiated, research conducted, or any work product created), NO REFUND will be issued regardless of timeframe — including within 2-3 days of payment.

However, Client may request to apply the paid amount to a different similar project of equal or lesser value within 30 days. Any price difference must be paid by Client. This is offered at our sole discretion.

B. Work Completed, Client Dissatisfied

If work is completed and delivered but Client is dissatisfied with the final result, NO REFUND will be issued. Client retains full rights to use the Deliverables for any similar project or purpose.

Revisions are provided as per the plan's scope (typically 2-3 rounds). Additional revisions incur extra charges.

C. Work Not Started

If NO work has been initiated AND Client cancels within 24 hours of payment, a partial refund of 80% may be issued (20% administrative fee applies). After 24 hours, no refunds apply under any circumstances.

D. Client Delay Beyond 14 Days

If Client fails to provide required materials or feedback within 14 days of purchase, the project is considered abandoned. No refund will be issued, but Client may reactivate the project within 60 days by providing the required materials.

6.2 VA Services — Specific Refund Terms

A. Trial Period

The 7-Day Free Trial is provided at NO COST. If Client continues after the trial, the first month's subscription fee is charged automatically.

ONCE THE TRIAL PERIOD ENDS AND THE SUBSCRIPTION BEGINS, NO REFUND WILL BE ISSUED FOR ANY REASON, INCLUDING: change of mind, business circumstance changes, finding alternative solutions, or dissatisfaction with service quality.

B. Monthly Subscription Cancellation

Client may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. NO PRORATED REFUNDS for partial months.

C. Unused Hours

Unused hours in a monthly cycle DO NOT roll over to the next month and are NOT refundable.

D. Immediate Termination by Client

If Client terminates the VA service relationship before the end of the first 30 days after trial, NO REFUND will be issued for the current month.

6.3 Exceptions (At Company's Sole Discretion)

We may, at our sole discretion, offer account credits or partial refunds only in the following circumstances:

• We fail to deliver ANY work within 200% of the stated turnaround time due to our internal issues (not Client delays)

• We terminate the agreement due to our inability to perform

• Force majeure events preventing service delivery for over 30 days

Even in these cases, refunds are limited to 50% of the amount paid and issued as account credit first.

07 Chargeback & Dispute Policy Stripe / PayPal / Payoneer

7.1 Mandatory Pre-Dispute Communication

Client agrees to contact us directly at [email protected] to resolve any billing concerns BEFORE initiating a chargeback, dispute, or claim with any payment processor (Stripe, PayPal, Payoneer, or credit card issuer). We commit to responding to all billing inquiries within 48 business hours.

7.2 Chargeback Prohibition

By agreeing to these Terms, Client expressly acknowledges that:

• Our Services are digital and non-tangible

• Work begins immediately upon payment

• Our no-refund policy is clearly stated and agreed to at checkout

• Chargebacks filed without prior communication constitute a material breach of contract

Client agrees NOT to file chargebacks or payment disputes for:

• Change of mind after work begins

• Dissatisfaction with completed work (when revisions were offered)

• Failure to read or understand these Terms

• Business decisions unrelated to service quality

7.3 Consequences of Unauthorized Chargebacks

If Client files a chargeback or dispute without first contacting us:

1. All Services will be immediately terminated

2. All Deliverables and account access will be revoked

3. Client will be liable for:

   • The original payment amount

   • Chargeback fees ($15-$100 per dispute)

   • Collection costs and legal fees

   • Damages up to 3x the disputed amount

4. Client will be permanently banned from future Services

5. We reserve the right to report fraudulent chargebacks to relevant authorities

7.4 Our Dispute Response

In the event of a payment dispute, we will provide the payment processor with:

• Signed/digital agreement to these Terms (checkout timestamp)

• Proof of service delivery (work samples, communications, deliverables)

• Evidence of Client's acceptance or use of Deliverables

• Our no-refund policy clearly displayed at purchase

We maintain a 95%+ dispute win rate due to comprehensive documentation and clear contractual terms.

7.5 PayPal / Payoneer Specific

For PayPal and Payoneer transactions, Client agrees that digital services are NOT covered under "Item Not Received" or "Significantly Not as Described" claims because:

• Deliverables are delivered digitally to Client's specified accounts

• Service descriptions match exactly what is delivered

• Client has full opportunity to review work before final delivery

08 Service Modifications & Termination

• We reserve the right to modify, suspend, or discontinue any Service at any time with 30 days' notice.

• We may terminate Services immediately if Client:

  • Violates these Terms

  • Engages in abusive, threatening, or harassing behavior toward our team

  • Uses Deliverables for illegal purposes

  • Fails to pay fees when due

  • Files unauthorized chargebacks or disputes

• Upon termination, Client's license to use Deliverables continues for work already paid for. We are not liable for any damages resulting from termination.

09 Revisions & Satisfaction Policy

9.1 Website Design Revisions

PlanRevision RoundsRequest Window Starter Plan2 rounds per siteWithin 7 days of delivery Growth Plan3 rounds per siteWithin 7 days of delivery Custom PlanAs specified in scopeAs specified in scope

Revision scope is limited to the original project brief. Additional revisions incur extra charges.

9.2 VA Service Revisions

• Work is performed according to Client instructions

• If instructions were unclear, corrections are made at no extra cost

• If Client changes requirements, additional hours may be charged

• All work is reviewed by our internal QA before delivery

"Satisfaction" does not entitle Client to a refund. Satisfaction is achieved through revisions within the agreed scope, not monetary compensation.

10 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid by Client in the 3 months preceding the claim

• We are NOT liable for indirect, incidental, special, or consequential damages

• We are NOT liable for Client's lost profits, business interruption, or data loss

• We do not guarantee specific business results (leads, sales, conversions)

Client assumes all risk for using Deliverables. We recommend independent testing before full deployment.

11 Indemnification

Client agrees to indemnify and hold harmless GHLKING, its owners, employees, and contractors from any claims, damages, or expenses arising from:

• Client's use of Deliverables

• Client's breach of these Terms

• Client's violation of any third-party rights

• Content or materials provided by Client

12 Governing Law & Dispute Resolution

• These Terms are governed by the laws of [YOUR STATE/COUNTRY].

• Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration.

• Client waives the right to participate in class action lawsuits against us.

13 General Provisions

• Entire Agreement: These Terms constitute the entire agreement between Client and Company, superseding all prior agreements.

• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

• Waiver: Our failure to enforce any right does not waive that right.

• Assignment: Client may not assign these Terms without our written consent.

• Force Majeure: We are not liable for failures due to events beyond our reasonable control (natural disasters, internet outages, etc.).

14 Contact Information

Questions About These Terms?

For questions about these Terms of Service, our Refund Policy, or any billing concerns, please contact our support team directly.

[email protected]

By purchasing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Refund Policy. You expressly agree that all payments are final and that you will not initiate chargebacks or payment disputes without first contacting GHLKING directly.